{"id":2536,"date":"2018-06-22T16:30:30","date_gmt":"2018-06-22T14:30:30","guid":{"rendered":"https:\/\/www.bipartner.be\/aide-support\/"},"modified":"2025-06-18T17:15:13","modified_gmt":"2025-06-18T15:15:13","slug":"help-support","status":"publish","type":"page","link":"https:\/\/www.bipartner.be\/en\/help-support\/","title":{"rendered":"Help &#038; Support"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling fusion-equal-height-columns\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-margin-top:50px;--awb-background-color:#ffffff;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-two\"><h2 class=\"fusion-title-heading title-heading-center fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:44;line-height:1.05;\">Data Management &amp; Business Intelligence support<\/h2><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:20px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-1\"><p>Our support service will provide you solutions to your urgent questions instantly. You will receive our knowledge of business intelligence according to your needs and when you need it most.<\/p>\n<p>Don&#8217;t waste any more time encoding tickets and waiting for a response; Get instant answers to your questions when you&#8217;re in the heat of the moment. With our on-site and online support tool, we&#8217;ll cover you no matter what level of data management and decision support you&#8217;re looking for.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-bottom:70px;--awb-background-color:#ffffff;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_2 1_2 fusion-one-half fusion-column-first fusion-animated\" style=\"--awb-bg-size:cover;--awb-margin-top:45px;--awb-margin-bottom:45px;width:50%;width:calc(50% - ( ( 6% ) * 0.5 ) );margin-right: 6%;\" data-animationType=\"slideInUp\" data-animationDuration=\"0.5\" data-animationOffset=\"top-into-view\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-fa-align-center\"><i class=\"fb-icon-element-1 fb-icon-element fontawesome-icon fa-comments fas circle-yes\" style=\"--awb-iconcolor:var(--awb-custom_color_2);--awb-iconcolor-hover:#f7941d;--awb-circlebordercolor:var(--awb-custom_color_4);--awb-circlebordercolor-hover:#00aeef;--awb-circlebordersize:1px;--awb-font-size:42.24px;--awb-width:84.48px;--awb-height:84.48px;--awb-line-height:82.48px;--awb-margin-bottom:30px;\"><\/i><\/div><div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-three\"><h3 class=\"fusion-title-heading title-heading-center fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:26;line-height:1.15;\">Get help by phone, instant message or email<\/h3><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_2 1_2 fusion-one-half fusion-column-last fusion-animated\" style=\"--awb-bg-size:cover;--awb-margin-top:45px;--awb-margin-bottom:45px;width:50%;width:calc(50% - ( ( 6% ) * 0.5 ) );\" data-animationType=\"slideInUp\" data-animationDuration=\"0.7\" data-animationOffset=\"top-into-view\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-fa-align-center\"><i class=\"fb-icon-element-2 fb-icon-element fontawesome-icon fa-wpforms fab circle-yes\" style=\"--awb-iconcolor:var(--awb-custom_color_2);--awb-iconcolor-hover:#f7941d;--awb-circlebordercolor:var(--awb-custom_color_4);--awb-circlebordercolor-hover:#00aeef;--awb-circlebordersize:1px;--awb-font-size:42.24px;--awb-width:84.48px;--awb-height:84.48px;--awb-line-height:82.48px;--awb-margin-bottom:30px;\"><\/i><\/div><div class=\"fusion-title title fusion-title-3 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-three\"><h3 class=\"fusion-title-heading title-heading-center fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:26;line-height:1.15;\">Support in the form of SLA (Service Level Agreement)<\/h3><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-title title fusion-title-4 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-two\"><h2 class=\"fusion-title-heading title-heading-center fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:44;line-height:1.05;\">The products we support<\/h2><\/div><div class=\"fusion-recent-works fusion-portfolio-element fusion-portfolio fusion-portfolio-1 fusion-portfolio-grid fusion-portfolio-paging-pagination fusion-portfolio-four fusion-portfolio-no_text fusion-portfolio-rollover fusion-animated\" data-id=\"-rw-1\" data-columns=\"four\" data-animationType=\"zoomIn\" data-animationDuration=\"0.3\" data-animationOffset=\"top-into-view\"><style type=\"text\/css\">.fusion-portfolio-1 .fusion-portfolio-wrapper .fusion-col-spacing{padding:5px;}<\/style><div class=\"fusion-portfolio-wrapper\" id=\"fusion-portfolio-1\" data-picturesize=\"fixed\" data-pages=\"1\" style=\"margin:-5px;\"><article id=\"portfolio-1-post-2557\" class=\"fusion-portfolio-post bi-products fusion-col-spacing post-2557\"><div class=\"fusion-portfolio-content-wrapper\" style=\"border:none;\"><span class=\"entry-title rich-snippet-hidden\">Power BI<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.bipartner.be\/en\/author\/arnaud1734\/\" title=\"Posts by arnaud1734\" rel=\"author\">arnaud1734<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-06-18T17:13:25+02:00<\/span><div  class=\"fusion-image-wrapper fusion-image-size-fixed\" aria-haspopup=\"true\">\n\t\t\t\t<img decoding=\"async\" width=\"300\" height=\"214\" src=\"https:\/\/www.bipartner.be\/wp-content\/uploads\/2018\/06\/power-bi-logo-300x214.png\" class=\"attachment-portfolio-three size-portfolio-three wp-post-image\" alt=\"\" \/><div class=\"fusion-rollover\">\n\t<div class=\"fusion-rollover-content\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"fusion-rollover-link\" href=\"https:\/\/www.bipartner.be\/en\/products\/power-bi\/\">Power BI<\/a>\n\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t<h4 class=\"fusion-rollover-title\">\n\t\t\t\t\t<a class=\"fusion-rollover-title-link\" href=\"https:\/\/www.bipartner.be\/en\/products\/power-bi\/\">\n\t\t\t\t\t\tPower BI\t\t\t\t\t<\/a>\n\t\t\t\t<\/h4>\n\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\n\t\t\t\t\t\t<a class=\"fusion-link-wrapper\" href=\"https:\/\/www.bipartner.be\/en\/products\/power-bi\/\" aria-label=\"Power BI\"><\/a>\n\t<\/div>\n<\/div>\n<\/div>\n<\/div><\/article><article id=\"portfolio-1-post-2886\" class=\"fusion-portfolio-post bi-products fusion-col-spacing post-2886\"><div class=\"fusion-portfolio-content-wrapper\" style=\"border:none;\"><span class=\"entry-title rich-snippet-hidden\">Talend Data Fabric<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.bipartner.be\/en\/author\/arnaud1734\/\" title=\"Posts by arnaud1734\" rel=\"author\">arnaud1734<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-06-18T17:13:19+02:00<\/span><div  class=\"fusion-image-wrapper fusion-image-size-fixed\" aria-haspopup=\"true\">\n\t\t\t\t<img decoding=\"async\" width=\"300\" height=\"214\" src=\"https:\/\/www.bipartner.be\/wp-content\/uploads\/2025\/06\/Talend-300x214.png\" class=\"attachment-portfolio-three size-portfolio-three wp-post-image\" alt=\"\" \/><div class=\"fusion-rollover\">\n\t<div class=\"fusion-rollover-content\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"fusion-rollover-link\" href=\"https:\/\/www.bipartner.be\/en\/products\/talend-data-fabric\/\">Talend Data Fabric<\/a>\n\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t<h4 class=\"fusion-rollover-title\">\n\t\t\t\t\t<a class=\"fusion-rollover-title-link\" href=\"https:\/\/www.bipartner.be\/en\/products\/talend-data-fabric\/\">\n\t\t\t\t\t\tTalend Data Fabric\t\t\t\t\t<\/a>\n\t\t\t\t<\/h4>\n\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\n\t\t\t\t\t\t<a class=\"fusion-link-wrapper\" href=\"https:\/\/www.bipartner.be\/en\/products\/talend-data-fabric\/\" aria-label=\"Talend Data Fabric\"><\/a>\n\t<\/div>\n<\/div>\n<\/div>\n<\/div><\/article><article id=\"portfolio-1-post-2885\" class=\"fusion-portfolio-post bi-products fusion-col-spacing post-2885\"><div class=\"fusion-portfolio-content-wrapper\" style=\"border:none;\"><span class=\"entry-title rich-snippet-hidden\">Snowflake<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.bipartner.be\/en\/author\/arnaud1734\/\" title=\"Posts by arnaud1734\" rel=\"author\">arnaud1734<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-06-18T17:13:11+02:00<\/span><div  class=\"fusion-image-wrapper fusion-image-size-fixed\" aria-haspopup=\"true\">\n\t\t\t\t<img decoding=\"async\" width=\"300\" height=\"214\" src=\"https:\/\/www.bipartner.be\/wp-content\/uploads\/2025\/06\/Snowflake_Inc.-Logo.wine_-1-300x214.png\" class=\"attachment-portfolio-three size-portfolio-three wp-post-image\" alt=\"\" \/><div class=\"fusion-rollover\">\n\t<div class=\"fusion-rollover-content\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"fusion-rollover-link\" href=\"https:\/\/www.bipartner.be\/en\/products\/snowflake\/\">Snowflake<\/a>\n\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t<h4 class=\"fusion-rollover-title\">\n\t\t\t\t\t<a class=\"fusion-rollover-title-link\" href=\"https:\/\/www.bipartner.be\/en\/products\/snowflake\/\">\n\t\t\t\t\t\tSnowflake\t\t\t\t\t<\/a>\n\t\t\t\t<\/h4>\n\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\n\t\t\t\t\t\t<a class=\"fusion-link-wrapper\" href=\"https:\/\/www.bipartner.be\/en\/products\/snowflake\/\" aria-label=\"Snowflake\"><\/a>\n\t<\/div>\n<\/div>\n<\/div>\n<\/div><\/article><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"footnotes":""},"class_list":["post-2536","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Help &amp; Support - BI Partner<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.bipartner.be\/en\/help-support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Help &amp; Support - BI Partner\" \/>\n<meta property=\"og:url\" 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